Business Process Outsourcing
With increased market competition, numerous outsourcing choices with customers and an ever-changing global market, effective BPO solutions have become integral for sustaining consumer demands. Industry leaders across the globe have realised the benefits and the crucial need to outsource vital segments for (CRM) customer relationship management process to achieve greater customer fulfilment and retention. We at PANNAL thrive to deliver these end-to-end BPO solutions through cost effective engagement programmes. Furthermore, though our multichannel contact centres and numerous locations across India and beyond, we are able to deliver our Call centre services to all city tiers and even remote areas.
BFSI and Telecom Services
Sales & Customer Acquisitions
Inbound and outbound sales, Product information request service, Sales Lead qualification and closure.
Grievance Resolution/ Complaint management, retention/Cancellation, customer loyalty management, Email/Chat, Live Chat Support.
Our soft debt collection outsourcing services are ideal for the Banking, Financial Services and Insurance (BFSI) and telecommunications industries, among others.
Early and late stage Debt Collections, data validation and customer Tracking services, Dispute Management and Resolution.
Improved liquidation Ratios, Data entry, Multi channel support services, answering service, Quality assurance and Monitoring.
Product or Service information, Returns and Refunds, Warranty-related queries, Service dispatch and delivery.
B2C & B2B Customer Acquisition | Outbound Sales
Other Process Offerings
Telecom Process Offerings