End-to-End BPO Solutions that Help You

Streamline Various Organizational Processes

Business Process Outsourcing

With increased market competition, numerous outsourcing choices with customers and an ever-changing global market, effective BPO solutions have become integral for sustaining consumer demands. Industry leaders across the globe have realised the benefits and the crucial need to outsource vital segments for (CRM) customer relationship management process to achieve greater customer fulfilment and retention. We at PANNAL thrive to deliver these end-to-end BPO solutions through cost effective engagement programmes. Furthermore, though our multichannel contact centres and numerous locations across India and beyond, we are able to deliver our Call centre services to all city tiers and even remote areas.

BPO Services
  • Domestic Inbound and Outbound BPO services
  • International Inbound and Outbound BPO services
  • Outbound and Inbound BFSI (Domestic & International)
  • IVR & Telecom services
  • Online & Offline BPO services
  • HR Recruiting call center projects
  • Back Office Services

BFSI and Telecom Services

Sales & Customer Acquisitions

Inbound and outbound sales, Product information request service, Sales Lead qualification and closure.

Customer Care


Grievance Resolution/ Complaint management, retention/Cancellation, customer loyalty management, Email/Chat, Live Chat Support.


Our soft debt collection outsourcing services are ideal for the Banking, Financial Services and Insurance (BFSI) and telecommunications industries, among others.

Payment & Billing

Support Services

Early and late stage Debt Collections, data validation and customer Tracking services, Dispute Management and Resolution.

Customer Relationship/ Retention Management

Improved liquidation Ratios, Data entry, Multi channel support services, answering service, Quality assurance and Monitoring.

Technical Support/


Product or Service information, Returns and Refunds, Warranty-related queries, Service dispatch and delivery.

Inbound Sales (BFSI)

Inbound order taking | Direct Response call Centre |

Inbound B2B & B2C

  1. Product Information Request Services
  2. Product Recall Management & Technical Information
  3. Claims Processing Services
  4. Cross Selling and Upselling Services
  5. Customer Help Desk/ Technical Support services
  6. Real Time Inventory status services
  7. Sales lead qualification and closure
  8. Scheduling Sales Demos Services

Outbound Sales (BFSI)

B2C & B2B Customer Acquisition | Outbound Sales

  1. Sales: B2C and B2B Customer Acquisition
  2. Appointment Settings
  3. Lead Generation
  4. Direct Sales
  5. Sales Lead Follow-up
  6. Sales Verification
  7. Warm Calling/ Existing Clients/Referrals
  8. Cold Calling Campaigns
  9. Product/ Service Promotion

Other Process Offerings

Customer Profile Verification

  • Address Verification
  • Credit Verification
  • In-person Verification
  • Trading & Demat Account Processing


  • CASA- Account Opening Forms Processing
  • Credit Card Application Processing
  • Loan Application Processing

Cash Management Services

  • Cheque Pickups
  • Reconciliations
  • Hub and Spoke Management of pickup locations
  • Coordination with other Bank vendors

Other Services

  • Payment Processing for banks
  • Claim Processing for Insurance (Data Entry)
  • Cash management and Manpower for Banks
  • Regulatory Filing

Telecom Process Offerings

Customer Onboarding, KYC and

Lifecycle Management

Integrated Branch Operations

CAF Audit and Digitization

Subscriber Information Key-in

Hub and Spoke

Management for Forms

Digital and Physical Archival

Facility Images

Our Locations
  • Jammu
  • Dehradun
  • New Delhi
  • Shillong
  • Ajmer
  • Vadodara
  • Pune
  • Bengaluru
  • Cochin
  • Bhubaneshwar
  • Bareli
  • Jangipur
  • Siliguri
  • Guwahati

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